Client Relationship Manager

Our client - an international company engaged in marketing services, invites a Client Relationship Manager to join the team.

Main Responsibilities:

Assist the client in the project management of consumer incentive marketing campaigns – Cashback/Money-Back-Guarantee, Raffles, Loyalty Promotions, Sampling, Events (direct contact with wide range of stakeholders – assistant brand managers, marketing departments, instore team, purchasing, finance etc.)
Assisting the strategic planning of such campaigns at client level, taking briefs and advising based on experience.
Reporting with accurate data and analysis of each project.
Act as daily filter of communication between client and relevant agencies, keeping a big-picture overview of all projects and ensuring all agencies work smoothly with each other.
Problem solving based on consumer queries on behalf of the client.
Record and track finances, budgets and redemption levels, informing brand on status and ensuring budgets are increased on time as required, as well as identifying cost saving opportunities.
Partnering with relevant agencies (client mandated suppliers) to fulfil the project according to the client’s requirements, including digital and creative agencies.
Working with client purchasing to develop new suppliers and ways of working to improve the process, implementing new workflow innovations to streamline processes across all campaigns (e.g. technical innovations, OCR…)
Work in combination with print managers to check and assist with layouts and ensure all communication is consistent.
Assist client on site during events like fairs and promotion events.

Key Requirements:

The company offers: